I didn't order a side of attitude
I ordered food off of grub hub and paid 37 dollars for a wet burrito , taco salad and taquitos with a side of Pico. Order came fairly quickly no issues there. We waited a good 5 minutes to finish up with customers before we started to try to eat. Opened up all the bags and low and behold no utensils and no Pico that I paid 1.50 extra for. We made a unanimous decision to buy cutlery at Albertsons because it was quicker than asking them to bring us forks . I called the restaurant to tell them what happened a young lady answered mumbling every word that came out of her mouth. I told her I ordered off of grub hub and didn't receive forks or Pico. She then tried to argue with me regarding the instructions on my receipt. I guess they were clearly understood . Might I add that you have to list your phone number on this app in case there are any issues or questions regarding your order. After I explained to her she was yelling at the guys in the background in Spanish then told me " it's not my fault I just got here". I requested to speak to a manager she said he's not here. I then waited until Monday to call because he was gone until then ( this incident happened on a Saturday) . I called Monday same lady answered same mumbling occurred she stated again " he isn't here , who's this " as if it was her cell phone I called . I then called again Wednesday and young lady mumbling again said " he left early , what's this about " . I made multiple attempts to call the manager . I contacted grub hub to let them know about the incident. I'm not made about the price even though it was high . I'm not mad about the food even though it was mediocre. I am mad about the lack of customer service I received . Although I'm sure besides the issues I had with this young lady I'm sure she is a hard worker. She is obviously trusted to handle money from the till. She is also trusted to take orders and phone calls. She needs to be trained If someone is going to represent a buisiness properly . She needs to be trained on how to handle customer complaints. And if it is out of her job description she needs to be trained on how to take a message and how to relay one to the manager so that then can handle the issue properly . The first thing she needs to be trained on is answering a phone .