Not sure why I go to this place.
Sunday brunch is always insanely packed. As this is their busiest service, you think they would be better prepared and have more staff.
We came for Sunday brunch and waited at least half an hour just to get a drink at the bar. I really feel like they should have one bartender dedicated to those around the bar because everyone waiting for a table is trying to get a drink.
We put our name in for a table, but about 45 minutes in we found seating in the bar area.
We quickly put in our food order and more drink orders. Several times our drink orders were forgotten and we had to continue to let the waitress know we hadn't gotten our drinks. Even worse, by this point the crowd had cleared, so we couldn't figure out why service was still so slow.
AN HOUR AND FIFTEEN MINUTES LATER....we let our waitress know we still hadn't received her food. We told her it had been over an hour and she was surprised by this! It was like she had no idea. She went to talk to the kitchen and food came out soon after.
After all of that, my food was COLD. The manager came over and tried to tell me that the crab Benedict was a "cold crab salad." I let her know my eggs and biscuit were cold as well and she continued to try and tell me that the dish was served cold because of the crab salad. Cold eggs and a cold biscuit?! Gross. I ate two bites and left my plate.
I believe the manager eventually handled the situation well, but she wouldn't drop the fact that it was supposed to have been a cold dish. A bit frustrating.
There are too many good places to eat for this place to be relevant. Such an overrated chain. Too long of a wait for mediocre food. And once the crowd clears, service still seems slow.