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  • Top notch customer service!!! I worked as a manager at a 4 star resort for 16 yrs and I was impressed by the customer service that I received from Mariah, Eric and their Manager David!!! I messed up my on line catering order (tried to change my order but it placed a 2nd one!). It was almost closing time and I called and spoke to Mariah on the phone. Although she did not have access to checking on line orders she assured me that she would personally speak with her manager David and was confident that he could resolve my issue when he arrived the next morning. She said I could call and speak with him in the a.m. but again insisted that I should not worry that the problem would be resolved. About an hour later after close I received an email saying that a credit was issued back for the double order. The next day I decided to stop in and speak with manager David to make sure everything was correct. When I entered the store David was assisting another guest but made eye contact to acknowledge me. I was also greeted with a hello from a young man sitting at one of the tables whom I later found out was Eric who worked there and must have been on break or waiting for his shift to start. When David was finished with the previous guest I told him my name and he immediately knew who I was. He was super friendly and easy to talk to, he went over the orders with me again to reassure me that everything was correct and that my account had been credited. I thanked him and praised Mariah's customer service. He seemed so happy and proud to hear it and said he would pass the praise along to her when she arrived for her shift. I went ahead and ordered lunch for me and my son and decided to eat there. While we were enjoying our lunch I witnessed numerous people come in and David greeted each of them with such a personal touch, knowing many of their names as I assume they are regulars. Eric was now on shift and was also assisting guests with great customer service using appropriate titles when he did not know their names. The excellent customer service you will receive at this location is a direct reflection of the excellent leadership David provides his staff! He is an asset to the company and the owners and so is anyone he mentors or trains and he should be recognized for his awesome leadership skills!
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