As others have said, the only reason we keep going back is for the fantastic taste and freshness of these cakes, not for the customer service at all. I find the owner extremely rude. We ordered a cake and were told to have it sit out for 4-5 hours prior to serving, well about 5 hours later we were cutting into my MIL's retirement cake and it was frozen solid, I was annoyed and we all proceeded to eat frozen cake. When I called to let the owner know, she sounded annoyed that I was taking up her time and asked what I wanted her to do? I told her she should credit me for the cake, she said fine. Well a month later I am going to pick up another cake, and guess what, they have no information on me!!! We have ordered over 10 cakes from here... Unfortunately we will have to take our business elsewhere, we will miss the cakes, but not the lack of customer service.