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| - I came here for my anniversary with my girlfriend, as we entered we both overheard a party saying "this place had horrible service and food" as they left. We should have immediately took this as a sign and left. However, since we are both in the food industry, we decided they were probably just overreacting. Once we were finally sat, which was a whole process in itself , it took our server Jessica over 5 minutes before finally greeting us and offering us something to drink. By this time we had already known what to order. Our appetizer had a strange aftertaste and wasn't a good start. The food that came out was delivered to us by the manager, I ordered a "banzai" burger and my girlfriend ordered the "blta croissant" both meals came out cold, including our fries and onion rings. The fries were literally the last of the batch, the cold stale tiny bits, as the table next to us had just ordered another round, and they had to wait for fresh ones to be made. The burger was missing one of the signature ingredients, the pineapple. Naturally we were both upset considering we came here to celebrate an anniversary. I flagged down the waiter and explained to her our situation. She was very self-absorbed and had no empathy. I explained to her that while I understand you can't control what comes out of the kitchen, but for the cooks, the expo and the manager all to neglect the product and serve cold food was upsetting. She rude fully commented that "we are busy, sorry. If it was me bringing the food out I would have caught the mistake." Also told us that she couldn't tell the expo anything because they used to be a manager and was scared too. She didn't offer anything for the inconvenience, nor did she offer to have the manager come over to discuss. Very displeased with the service and food. Highly recommend that individuals stay as far away from this location as possible.
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