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  • Last Sunday, I went in to Pep Boys to arrange for her tires and wheels to be put-on. The GM, Debbie, was rude and condescending to me, and the same treatment was given her employee. She is a know it all, and was sighing in disgust as though the employee and I were bothering her in asking for her assistance/direction. She acted as though my very presence was an inconvenience to her because she was just "so busy". NOT. She was not busy, just had a very bad attitude. I left there feeling sorry for the employee and disgusted that someone like this continues to be left in authority. FYI She gave, no, she insisted that she was right, and proceeded to instruct the employee incorrectly- My tires did NOT contain the type of valves that have to be removed. I am the original owner of the car and it did not come with electronic sensors. This person has no business dealing with the customer, nor should she be training anyone. I will take my business elsewhere and tell everyone else I know to do the same, until I see a new manager running things at 7715 E Main St. Mesa, AZ 85207
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