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| - Those of you who have had your wedding gowns "preserved" here might want to go ahead and open those boxes and see what you ACTUALLY paid for!
Right after my wedding, more than 2 months ago, I dropped my dress off to be preserved. It was shipped off to their location that actually performs this service. I was told that I would be contacted in roughly two weeks to approve the condition of my dress. This call never came. No one returned my calls. They now have my $165.00 and my precious wedding gown.
Fast foward to the end of December. Still nothing. I call. I stop in. No one knows where it is. Good thing I have all of my receipts. I get sent from location to location. Chaos. The store that actually did have it spent forever trying to locate it. Once they finally did find it, they inform me they had set it aside because it is a "blingy" wedding dress so they can't clean it and someone should have called me. Round and round we go. No, no one called me, obviously. I would have been here before the end of December but why do you advertise the cleaning and preservation of wedding dresses if basic lace and embroidery throws you into a panic? You clearly shouldn't be servicing wedding gowns and aren't able to do so. I want my money and my dress back.
At that point, there is a great deal of back and forth about how the real charge only should have been $60 dollars not $165 because they do not actually clean wedding gowns but she can spot clean my gown and preserve it and will do so for free, after refunding my money.
Cool. I'm happy. I'm thinking that they're trying to make this right. I'm probably never, ever coming back but I will give them a chance to make it right.
I come back to pick up my dress and once again, no one knows what they're doing. No one can find my dress. Ridiculous.
After a good 20 minutes of nonsense and a lot of upset on my part, I get a closed and taped up box that is allegedly my dress. They tell me I can't open it all to check. Again, you don't even know what you're talking about because inside the box is another box and that box has a window. I'm supposed to just trust YOU people to have the correct gown at this point?
I see that it's my gown just wrapped in tissue paper and in no way sealed or preserved or protected. I used to work in formal wear. I can assure you, this is not proper sealing. Packing tape and cardboard is not a seal from the elements. Not even when you use two boxes.
My dress actually has stains on it that it never had on it when I dropped it off.
I hope some wonderful Yelpers out there can point me to someone in the East Valley who actually knows what they're doing.
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