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  • " Inbox  ' Message    Complaints! I have lived at Wynn palms for 2 .5 years. I am a disabled veteran and drive a vehicle with disabled veteran plates.  As you can see by the attached photo your maintenance  men feel the disabled parking is for their personal use and park here regularly. 1. During renovation there was a dumpster placed in the disabled parking for over 2 weeks blocking it from use. 2. The water has been lukewarm at best since I've lived here. I've complained numerous times and the maintenance  man arrives turns on all my faucets let's it run for 15 min and then tells me it's fixed this has happened no less than 20 times.  I seriously doubt Nevada water or yourselves want your water bill sky  high because I was told by YOUR maintenance  man to do that in order toshower.  It's kind of ridiculous as a Tennant I am owed access to hot water. 3. The tree near my apartment has destroyed my walls leaving a huge Crack in the wall that can't be repaired. It has also made my floor collapse in several areas . The door frame has been reset 3 times because it keeps lifting on one side and the door won't lock anymore. We are working on the 4th reset as I can walk up and push my door straight open. 4. Because of the Crack in the door frame my account bill has been elevated causing me an extremely high electric bill.  Also allowing roaches and bugs to enter and causing us a nightmare trying to get rid of them. I would like to note your office staff was  unconcerned  that we couldn't lock our door until I demanded someone get up and see what I was talking about. To this day it's never been repaired properly.  5. Due to the tree roots lifting the area it has caused numerous issues with being able to flush our toilet properly. 2 weeks ago I came home to the drain outside my home with a huge pool of urine and feces that had been there all day. I alerted the office and they covered it up but you could still smell the odor for days. That evening the toilet overflowed and would not stop bubbling back up from the line and flooded my bathroom floor . I was not compensated for having to spend 30 minutes cleaning up human waste and washing all my bathroom mats and towels to clean up the huge mess that was made by your lines not being checked properly. 6. The tree root has also collapsed several areas of my floor and there are huge holes that are over 2ft in diameter and I'm afraid that it may be a sink hole just like the one that opened up by our mailboxes. Needless to say living here has been unpleasant and the office staff prior to this new crew was rude , never followed thru and acted like they could care less when there is an issue.....the only old one left is in the heavy set girl who works at the front and she is one of the worst office staff I've ever met. Every complaint has been told to office personal  and maintenance  numerous times through the years.  I attached photos to show you what type of conditions  your residents are forced to live in. I will never again live at one of your properties as it seems as if you don't care about your residents. Instead of spending thousands on remodeling and redecorating your office and building a new playground  you should have been focused on basic issues like hot water,plumbing,and the potential of my floor becoming a sinkhole. After talking to other residents I'm not the only one facing these issues.  By the way your buildings have bed bugs too ! I am emailing myself a copy as proof of submission  t
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