Centurylink is the worst company I've ever dealt with. The customer service, individually is fine, but there seems to be no communication between any of them.
Last night I was told I would be called back in 10 minutes. Never got a call back. Eventually I called back, got their repair line, and was told the reason my internet had not been working for two days. They shut off my service. No phone call, no email, just shut it off for no apparent reason. The repair guys couldn't do anything and customer service had gone home for the day.
What's truly aggravating is that I had spoken to customer service earlier that day and they told me that everything was fine with my account. What a load.
I'm done with centurylink, and you should be too.