After Matt sold the company to its current new owners, I was a bit concerned. Leaving my cats to new pet sitters is always nerve wrecking. However, I was extremely pleased with the service and care that Mark and his wife provided to my pets. Mark took the time to send me an email with pictures for every visit he made. The cats loved him and seemed very comfortable around him. When I returned back home, everything was spotless and the cats behaved like I never left, hence, they enjoyed Mark's company, no stress what so ever. I highly recommend Creature Comforts of Charlotte's new owners. They are professional and very reliable. You will feel comfortable leaving your pet's care up to them.