Had good food a few times, then ordered a chicken vindaloo that tasted off. It had the texture of eating subway chicken. It was obviously different from my wife's butter chicken meat. I called in and as a courtesy mentioned about it. They told me they would replace it, but I explained it was too far and we already ate.
The person on the phone said to mention it next time and they would comp it. I did eventually call back a month later too see if maybe they could redeem themselves, but as expected, they didn't. It's a shame, as I likely shouldn't have wasted my time to even give them the feedback after our previous order.
After the false promise and wasted time, I'm left with a bad taste in my mouth. We'll be ordering elsewhere from now on.