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  • I have been a Panera customer for years now. I love their food because it's clean, simple, and pretty healthy compared to fast food. I love their coffee and that you can sit there for a while and work. And I love that their prices are not too expensive and you don't even have to pay tip. So when it comes to Panera, I usually have nothing bad to say. HOWEVER, this Panera was a pretty big disappointment. NEVER in my life have I experienced worse customer service. Although some employees are okay, overall, the staff is just TERRIBLE. I've been there several times and it is just ridiculous. Some of the previous reviews say that they are understaffed but I don't always think that's the case. Once when there were hardly any customers, it took almost 5 minutes before someone even took my order because they were all in the back and didn't see me at the register waiting. And they don't always refill the coffee pots, even when there aren't that many customers. Once it took them almost half an hour before they realized the pots were empty but they had in been the back and didn't notice. They are almost always in the back or even just sitting in some of the booths. My worst experience was with this girl at the register who was taking my order and she had the worst attitude ever. She was just plain miserable and did not want to be there. She was leaning on the counter and resting her head. Not ONCE did she even look up at me. Her voice was completely monotone and she was sighing every other sentence. I did not want to even hand her my money because she was so rude. But it is not ALWAYS this bad. There are some employees that are friendly and smiling but the bad seeds are just making everyone look bad. This Panera REALLY needs to go over customer service with their staff and pick out the bad apples because, as you can tell from their ratings, they keep falling. To end on a good note, the food there is pretty good. They don't skimp out on anything. Even when I order a salad, it is a pretty good amount because they give everything in good portions (including salad dressing sometimes, which isn't always good). Some of the reviews say that they take a really long time to make the food but I've never experienced that (yet...). Food: 4 stars - you really get your bang for your buck but it's just the salad dressing that kills me... Bad seeds: -5 stars - they are PRETTY bad Good seeds: 4 stars - they are pretty nice and I've never had a problem with them Location: 4 stars - I like Bakery Square, although I mostly only go to the LA Fitness and Panera there Parking: 5 stars - Bakery Square has 1 hour parking in front and a garage that has 3 hours of free parking Overall: 2 stars
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