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  • To our server Mary, thank You! You are the ONLY reason that I'm giving this establishment more than a one star review. You were attentive, thoughful, and just an amazing server. Zanzibar must know that you're irreplaceable. HOWEVER, on Saturday, November 11th, I attended my best friend's birthday dinner at Zanzibar. This was my second time dining here. Since moving back to Cleveland in May (after being away for 7 years), I've been researching and looking for great dining options. In the past, ive heard conflicting reviews regarding Zanzibar but during my first visit I instantly fell in love. However, that quickly changed during this second visit. Being that it was my best friend's chosen locale for her birthday dinner, I didn't have the "freedom" to just leave if I was unhappy with the hostess/customer service. When I arrived, we were seated in a small corner for a table of 7 (the reservation was for a table of 10). The hostess "Michelle" then confronted our table about having too many people. My best friend then explained that no, our reservation was for 10 which was confirmed by a Zanzibar employee prior to our arrival. Instead of trying to remedy THEIR mistake, the hostess proceeded to blame us. Now, I don't understand whose to blame for the miscommunication but if the hostess would have showed an EFFORT to fix the situation, this review would be non-existent. I can find good food anywhere. But I only spend my hard earned pharmacist $$$$ on good customer service! I will never spend money here again, not even for a friend's birthday (sorry in advance friends).
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