FIVE STARS for the facility.
FIVE STARS for Shawn's spin classes.
ZERO STARS because sometimes they don't open when they say they are going to open leaving a line of cars outside their gates in the wee morning hours wondering if they should go home or continue to wait.
ZERO STARS for trying to cancel a gym membership which I've been trying to do for over 4 months.
July - After several attempts I was able to speak over the phone to Cynthia who apparently is almost never in her office during normal business hours. I told her I wished to cancel my membership. She let me know that I needed to give notification 30 days in advance and since it was a few days past the beginning of my billing cycle I would have to pay for next month's dues as well. I wasn't happy with it, but what could I do? I agreed and she agreed to cancel my membership.
August - my final (I thought) payment was drafted from my bank account as expected.
September - again I was charged so I called again to "membership services" and spoke to Eric who also is more difficult to get a hold of than the President. He apologized and said that this time I would have to send him an email stating that I wished to cancel (which I did right after our phone call), but I again would be charged the next month's dues because of their 30-day cancellation notification rule.
October - I was charged again of course.
They have taken me for over $200 at this point (3 months of dues) and I feel more coming. It isn't really about the money because I hope they are doing something worthwhile with it. My issue is that they make canceling a membership a complete clusterfuk and constantly piss off members who would otherwise be donors.
Update: I just spoke with Cynthia in membership services. Of course she has no record of me calling and trying to cancel and was very unconcerned with the fact that I was charged an extra 3 times because she and Eric can't get their acts together. However, she assured me that my membership is now cancelled and I won't be charged again. Yeah lets see about that. I'll update next month with what happens.