I have eaten here a few times. The food is always dependable, the service is a crapshoot and the wait time for a salad is ridiculous. But it's always busy, so maybe I just catch them on off days.
2 stars for the pizookie - they are always out of this world good!
I don't go out of my way to eat here anymore. Shame, because the one down in Tempe used to be one of my favorites!