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  • I made an appointment for 9am this morning to redeem the first of my five Groupon oil changes . I was there on-time and instructed the manager that I was in a hurry, and just wanted my oil to be changed as quickly as possible. From the waiting area I watched for 45 minutes as the mechanic slowly worked on changing my oil in between coffee, and generally wandering around. Fifteen minutes after I watched him re-fill my oil, he finally brought my keys to the front desk. I asked the manger how I might be able to make this process go faster next time and he said I should make an appointment. I corrected him and let him know that I HAD an appointment. He then said that I should expect them to take 45-60 minutes every time. I reminded him that I told him I was in a hurry and all they needed to do to ensure that I have a good experience was to get my oil changed. Any Walmart or Danny's car wash regularly changes my oil in 10-15 minutes, so I did not expect this to be an unfair request. I feel it's important that the owner of this Fletcher Tire & Automotive be made aware that his staff missed this Groupon opportunity to convert me to a loyal customer.
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