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  • The Keg steakhouse location on the west island is really nice and upscale. The staff are very well organized in handling the customers as they arrive. We had a reservation for 5:30 and were seated within 5 minutes of arriving. We were not impressed when they told us we had be out by 9pm. We understand but do not push us before we even get seated. Not a good start. We started out with house fresh mixes salads. Well when you find the core of the head of lettuce that is brown and cut into your salad sure displays poor quality control and was turn off. The server did take the brown core pieces away. A few minutes later the manager did show up at our table . He was apologetic but then he start making excuses. The steaks arrived which mine was suppose to be medium but was partially on a rare side and was not hot but warm. But the bake potato was cold . At this point our server was no where to be found . A few minutes into our meal the manager did come by to see if everything was ok. I did ask him to touch my potato to see first hand that the potato was cold . He was hesitant at first but when he did touch it he immediately agreed and stated that this was unacceptable . He said he would get me a hot potato. When he did return he stated that he was not happy with our experience and was taking it off the bill. That was the right way to handle the matter . That being said the kitchen staff and chef should understand when someone is spending a lot of money for a steak and salad they do expect everything to be perfect and not sloppy. We will give this location another try and we will update the review . Tonight The Keg was a miss !
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