well my new 2016 ford mustang had a issue on my way to pick up my lunch. so i putted my brand new car over there to get this fixed! and they came right out and got me going. my lunch was not even cold when i got back lol. my service advisor was john valerio, and he was great and put up with all my bs cause i was not happy my new whip was broken. the part that was bad had a eta of 2 weeks, but it took about 8 days to get my car back to me. my insurance only covered 5 days of rental car and john made sure i did not have to pay 1 cent in extra days or even the taxes for the rental car. he also checked a few other thing i had questions about. there was a screw thing missing on the molding around the wheel well that left it all crooked and he fixed that! john also took care of my 1st oil change a check up even though i did not buy the car there! and and i asked him if they rotated the tires and he said no and he got his service guys to pull it back in and take care of that too. even had my car waiting up front and shining from a free car wash like it was brand new. john made it a great experience during a really stressful time. if you are under warranty or not i would recommend to get your ford fixed with john valerio for sure and that aint no bull, lol sorry i had to get that in there some where.