Wow, apparently I'm not the only one. I went here once upon check in, the CSR acted like it was a chore to come in from the atrium to check me in. The facial was absolutely awful - the smell of the products were so bad I couldn't wait for it to stop. I also was not at all relaxed in the noisy space- the open airy warehouse feel without ceilings doesn't suit a spa because you can hear talking, etc. from every other room.
I won't even get into the fact that they didn't have my massage room ready in between facial and massage so I had to stand out in the open in a towel holding my stuff.
However, the hot stone massage was lovely. It wasn't the most advanced massage, but hot stones are awesome and I thought it was a good value for the experience. So given that I actually bought a gift card for a future stone massage. However after 5 tries at trying to schedule the damn massage I've given up. At first I thought it was personal until I came here and saw the reviews. Hopefully I will be able to get my money back.
Here's some business advice: make it as easy as possible for people to spend money with your establishment.