I am giving this place 3 stars because of the nice customer service my technician gave and the obvious effort they gave into giving me a good experience. Unfortunately, I came across a few problems. My heels were scrubbed too much to the point that there is a spot of sensitivity that hurts when I walk on it, and I asked for a simple clean up on my wax, and now my eyebrows are too thin to my liking.... for these two issues, I would personally not go back.