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  • THIS IS FOR THE FACILITY AND IT'S PRIVATE SWIMMING LESSON PROGRAM I rarely write bad reviews because I'm a fairly patient person and give places a couple of chances to provide decent customer service so when I do, I'm not taking it lightly. If there was a review for the individual swim instructors I would give them 5 stars as they are so awesome.. Which makes it such a bummer that it's like pulling teeth trying to schedule private lessons with the same instructor. Their private lesson schedule needs to be more organized. I could never schedule lessons more than one week in advance, and when I try to book for the following week right there after my kid's lesson, the "schedule key holders" (as I think of them as there's only two people who have control of ALL the swim lesson scheduling) are almost always too busy to see me and they have the teens working the front desk ask me if they can call me instead, which would have been ok had they actually called me back. Not once did they call me back, if it wasn't for me having to call and hound them, I wouldn't get them on the phone.. BUT guess what?? By the time I get them on the phone, the following week's schedule is now booked... For Alllll the instructors! I understand that it's one of the cheapest places for lessons BUT these are private lessons! I try to schedule twice a week at $25 per 30min lesson, that's $200 a month! And that's not chump change! Another thing, I booked specifically female instructor because my daughter doesn't feel comfortable with a male instructor, but after my daughter's first lesson, had I not hounded them about scheduling in advance the following weeks, I would not have known that they re-scheduled one week to substitute a male instructor because the female had to go on an emergency leave. I understand staff changes happen, but ONE.. They did not notify me of the situation and substitution and TWO they disregarded that fact that my kid is only comfortable with female instructors. The last straw is when they suddenly removed the instructor my daughter has been progressing with, from doing private lessons. IF YOU WANT SCHEDULE CONSISTENCY IN PRIVATE LESSONS SO YOUR CHILD CAN FLOURISH .... DO NOT TAKE YOUR KID HERE!!
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