This time was awful! So why the BIG 5 stars? Because, they made it right. I've had my car detailed here multiple times and they always do a stand up job, but this time it was a real roller coaster ride. Admittedly, I brought them an extremely dirty and well worn vehicle that I recently obtained, but if anybody could get it in tip top shape I thought it was Cobblestone. The first attempt was abysmal and they didn't even finish, but they said to come back they would do it right. When I arrived to pick up the vehicle the second time it was still lacking in detail cleaning to say the least. But then their customer service apparatus went into action. Del, the General Manager got involved and man did they get it right! Everybody and every business is deserving of having a bad day every once in a while. The difference maker is what you do when you fail ... do you learn and grow or do you keep on failing? Well I can tell you that these guys seem to have learned and applied that knowledge. Instead of losing a good customer they turned a bad situation into one that has made me a customer for life. Thanks to Del and all the people that stepped up, changed their attitudes and got the job done right!