| rev:text
| - I've been coming here for years, at least 2 times per year.
Sadly, the quality has been going downhill each time.
I feel like the cost is going up and what you get is getting less.
They can't seem to get you in at your appointment time, ever. I think the fastest I've ever gotten in was 20 minutes after my time.
I always ask to not use the backgrounds like the beach or the meadow. I'm not interested in that, and who would believe that my AZ kids are on beach anyway? They either argue with me that they have to take them or seem bothered. If they are going to waste my time and theirs by taking pictures I'm not going to buy, fine...but why?
I like the clean look of the white background for my kids. But the white backdrop they use is always gross and dingy from dirty feet and shoes. And it shows up in the final product. How hard is it to keep their things clean? It's gross.
This last time I was there, the pictures turned out horrible. The lighting and focus were off, making the subjects look orange. I know they don't photoshop the images, but the finished prints had an "overprocessed" look to them. When I complained, the woman said that they looked fine to her. So I held up the picture to the actual child and said, "Does my kid look orange to you?" She again said they looked fine. After some debating, she reluctantly agreed to retake the photos. I felt like she was rushing and not doing as good a job as she should have, especially since I was so unhappy with the first set. If I'm going to drop $200 on pictures, I want them to be nice and to be happy with them.
The 2nd set were a little better, but not as good as I'd like. The coloring was still off, the lighting was still weird and they had a weird "pixelated" look to them. In the end, I just accepted them, although I'm not satisfied for what I paid and what I received. But I had a deadline to meet with getting the pics done and couldn't come back another day or find somewhere else. I'm disappointed. The customer service was not great. They turned out a bad product, and then argued with me that they saw no problem. What happened to making the customer happy? I wanted a good product for what I paid, nothing more.
Will I be back? I don't know yet.
I think they need to reevaluate their service and make sure they have proper photographers on staff. I get the feeling they pay minimum wage to high school yearbook photographers who don't understand how to really work the SLR cameras and equipment.
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