I'm so happy I did not have the problems that others have described. Maybe it was due to my traveling during a low demand period. I have Hertz gold and was messaged ahead of time the spot #. The car was there, clean and a full tank of gas. I mistakenly asked for the gas option, but then said I didn't need it as I wasn't going very far. I was told to just bring my gas receipt. However, when I returned the car, there was no gas charge and all of the charges were as expected. No receipt was needed, though I had it ready. Return was uneventful. I have rented exclusively from Hertz for the past 20 years and always had any issues solved to my satisfaction. People tend to only want to write a review when it's a bad experience, so I thought I'd take a few moments to just say my experience was fine and everyone was helpful and friendly (Although, I never had to go to the counter).