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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I'll start by saying that I went to the same salon in another state for 6 years who was featured on national TV and has world-class customer service and client follow up, so I have very high expectations. I made an appointment at Moxie hoping for the best as I have had many traumatic hair moments in my life. I communicated fully with the stylist before beginning so that she understood that I have curly, fine hair that does not respond well to thinning, razoring or texturing. She actually did a great job with the overall cut, getting rid of about 1 inch of hair damaged by a chemical treatment that I had elsewhere and adding some layers and volume to my hair. However, she did cut my bangs shorter although I had specifically told her that I was letting them grow out, so that set me back about 2 months. The salon itself is small but beautiful. The staff however needs some customer service training, as there was no enthusiasm by the staff and it seemed there was no real leader in place. They did not call to follow up the day after nor did they make an effort to make sure that I book a return appointment or purchase any products. With the stylists and the atmosphere, a few customer service and selling skills would make them twice as successful as they are now!
http://www.openvoc.eu/poi#coolReviews
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