It's a clean, large store... but the people who work there are not very knowledgeable. They often give out the wrong information and it seems they spend most of their time just lounging around. This store would function a lot better with fewer workers who possess greater knowledge and better customer service skills.
Maybe you'll get lucky and have a good experience, but I didn't. Two trips to this store with nothing accomplished.
If you live in the area, there's a much better Metro PCS store on E. Charleston near Bruce. It's a lot smaller, but the workers actually know what they're doing and they're friendly.