Last Night (Oct 16th, 2017 at 9pm) I had the worst experience ever while placing an order over the phone at your establishment. I have never experienced this as I have been ordering food and been visiting your businesses (Kothur & Everest Hakka) for more than 5yrs. The lady (Manvi) who spoke to me was the rudest person I have come across at your establishment.
The first time when I called to place the order I was asked for my mobile no and she knew that I have been a customer as she could find my details in your system. I placed an order for a dish that is sold at Everest Hakka and was told in a rude manner that this is Kothur and not Everest Hakka. I told her that's fine and after discussing it with my guests decided to cal back.
She answered the call again and I told her it's me and the response from her was very very cold. There was no greeting and she came across as not interested in taking my order. I asked her if she has any issues to take down my order as I am a customer who is paying for the food and wants to place an order and her behaviour is coming across as very very rude. The response that i get from her is that "If you feel I am rude it's your problem". I couldn't believe the attitude and the response that i was hearing. I reminded her that the first time that I called I felt she was rude as well so the response I get from her is that they were busy(I was placed on hold by her for 2 mins). These are no grounds to be rude to your customers who pay for their food. Manvi has no etiquette regarding customer service. How difficult is it to take an order over the phone? I know Santosh who runs Everest Hakka and how good he and his employees have been to me whenever I have visited them or have placed an order over the call. This is so disappointing as I have been referring my friends to your restaurants. Thanks to her my day and my guests had the worst conversation over dinner.
Note to Owner: Please take care of this situation as this is hurting your business.