I am honestly not quite sure how to rate the food because I didn't get to try it. A few days ago I walked in Tokyo Joes excited to try something new near my office! There was no line and as I walked up, I smiled and said hi to the gal behind the counter. She was stone cold and didn't even smile back, say hello, etc. So I said "I've never been here before so I'll need a few minutes to look at menu". AGAIN, this gal just stares blankly at me...no smile, no "here try this or this is how our menu works, or I love this menu item". That was enough for me to turn around and walk out. Customer service is a HUGE part of what brings people in restaurants ESPECIALLY with 42 places around with hefty competition! The food could be top notch but with bad people behind the counter your business will suffer! I may try to stop in again and hope the person behind the counter likes their job!