I got my hamster at Sailfin and the employees were very helpful. The only problem is that they are always so busy so it takes a while before anyone can help you. The people who work there are all very educated. I was . going to buy a second hamster and the guy I talked to told me not to because my hamster wouldn't like a playmate if it wasn't a male (I'm not ready for hamster babies). Very large selection of products. I definitely choose Sailfin over other pet stores.