This was a very subpar experience I have ever had at any Cracker Barrel! my husband and I called ahead for our to-go order. We were told that it would be 10 minutes to make our orders. We arrived in 11 minutes and took our time to grab some candy and proceed to pay.
We heard the woman ringing us up request for our to go order. We waited for an hour and asked numerous people about our order. I finally asked for a manager and he didn't want to stop and actually listen to my concerns. All he wanted to do was shut me up. He went back and returned with someone with our order and continuing to talk over me not fully understanding my concerns
Mind you this was my birthday and we called our order so we could pick it up and go!! It took so long that we could have sat down and ate being that it wasn't even that busy
All the manager did was give me a "Birthday dessert" which is already free An experience no one wants on their birthday I will not be returning to this location because there is another location that takes the same amount of time to get to