Hello and welcome to Bogart's Bone Appetit. I used to frequent the one in southern highlands so I was excited when this one opened and finally got their grooming opened. I had taken Riley here one other time than just the most recent one. This second time was the reason for the 3 stars. I had dropped off the dog for a grooming appointment and when I came back to get him the counter was busy and the cashier appeared to be new. I am not sure of her name. It was my turn at the counter and i went to the left register when she said she could help me. I slid my card and it said it had gone through, but then she had an issue with the computer or something. she said she had to change registers. I asked if their was going to be 2 charges because I cannot have that on this particular account. The attendant said no and ran my card again. Then she tells me I was charged twice. She did return my money but said she could not just put it back on the card, and had to give me cash. I know for some it may not be a big deal, but it was a Saturday and my bank is closed and a fee was attached before I could fix my account online. Very inconvenient. It seems that the staff here is somewhat inexperienced in the front counter area of the store. Even when I call for appointments there seems to be issues and discrepancies in pricing. I have been told 2 different prices for my dog's grooming. However if I go there more than once for same dog there should not be a difference.
I will say that the groomer did an excellent job compared to the next closest place which is Pets Mart. However I am not sure I will go back due to the front of house experience I have received recently. The southern highlands branch always did a good job and I never had an issue with the front of store staff.
I do like their self wash area and I think their pet food and supplies are well diversified. I did not want to give a review just to be negative. They did their best for me but the added expense and inconvenience was not good.
Probably shared too much personal info about my finances but I am a budget minded individual and that budget was tinkered with.
Thank you for shopping at Bogart's Bone Appetit. I am debating whether to go back just because of one mistake. They do take good care of Riley and he looks happy while there. Prices are reasonable as well. If you live in Henderson and need good groomer check them out. Just be cautious when you pay. Hopefully a fluke and the staff works it out.