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  • I was refereed to Safe Haven by my realtor when my husband and I were in escrow. We had mentioned to her that we were going to have ADT come and install with free installation and we'd receive a discount with our USAA membership. The woman who I worked with, Terri Carroll had told me that with Safe Haven we'd have free installation and a $100 gift card presented to us after installation. She had also informed me that we'd need to pay 2 months in advance when we had everything installed. Imagine my surprise when I received a bill from ADT asking me to pay for a bill for my first month and the installation just 30 day after we signed a 3 year contract (the contract term wasn't even mentioned until the tech came to set up). When I tried to call Terri and ask her why they were asking for my first month and installation she explained to me that the $100 gift card that we would receive was to cover the $107 installation fee but it was a rebate and we had to wait 2-3 months to receive that. Whether we decided to use that to reimburse ourselves or not was our option. If we had went with our first decision we would have received a discounted price per a month off the bat (which she had promised also but is now stating it won't come into effect until 3 months from now), free installation up front, and a security camera. To top it off some weird man came to our door two days after we installed the system and asked if we had ADT (there is a sign in our yard) and asked how many doors and windows were secure and said he was just from Safe Haven and wanted to verify that we had our security and discounts. It seemed sketchy like he was scouting our home and didn't make sense that he wasn't in communication with his own company. I would never recommend this company to anyone. Stay away and work directly with ADT you'll feel more secure. I wish we had.
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