Awful customer service. I called months ago, canceled my account paid off the remaining balance. Guy said everything was done.
2 months later I get an email saying my account is past due. I call them again and tell them I called/live chatted months ago and closed my account. Lady was kinda rude saying I never closed my account and that I have to pay them the $144. She then later said I owed the money for the equipment I still had.. I told her, that know one told me to return it. 10 min past, and her story changes saying that they actually don't need the equipment because it's old and they would just trash it anyway. I even live chatted them when I originally closed my account, and she said that that convo never existed..
overall my experience was awful with directv. They want your money!! And they will screw you over.
Never again!