I like this store because I just bought a new pup, he's very scared of everything ( we got him a little older with no socialization) the staff always gives him a treat and a pet. We also took him for his first puppy trim. I always watch for how he reacts, if he's freaking out or cowering I know it didn't go well or not treated right... For a super scared puppy he came out prancing with his head held up high . I really enjoyed the card the employee fills out about his grooming experience .