This place is living on a name only. When you go, expect a long wait in line mostly because the staff is not set up right and does not know how to process a long line. They do not have any dedicated stations for the staff. One register person and she is floating between taking orders, filling orders and checking people out. It is a mess. The food we had was mediocre at best, I have been to MUCH better Italian bakeries. I think since the boss is away ( in NJ) the mice will play and all I can say is the quality of what we ordered was not great. The only decent item was the Lobster roll but that is not enough to get me to go back here and endure the long lines.