This place is the WORST! I came here for assistance regarding my iTunes log in. The greeter at the door (which I knew was useless as soon as I entered the store) came over and asked me what I came in for. I already saw a line and knew he wasn't a representative to help me. So I decided to entertain him and I immediately asked him: Are you the person to talk to regarding my issue? He replies with: What can I help you with today? I tell him my issue and he immediately directs me to the line with 2 employees at the front already working customer inquiries. I knew that was where I had to go already.
How useless was he? A greeter that wastes peoples time by being unhelpful. I can see why he is an MWE (minimum wage earner).
I took a look around while waiting and realized this place was full of MWEs that do NOT have a sense of urgency. I guess if I made ten bucks an hour and got taxed it on it - I wouldn't care either.
In addition, the music in this place was so loud that when I finally got an Apple representative on the phone to help me with my issue - he said he couldn't even hear me cause the music was so LOUD! On top of that, he asked me to use a MAC in the store to help me with my issue, yet the store manager has no common sense to keep the background music at a lower level to make people's transition run smoother. I had no issue using their MAC because it made sense to resolve the issue on-site. The cherry on the cake was 2 kids playing this YouTube video on full blast to make my consultation with the Apple rep even more unbearable. Parents these days are extremely uneducated that they cannot control their kids. I can see two kids growing up without manners.
Apple really needs to rethink their model and I understand only teenagers without a SENSE OF URGENCY would be an MWE and provide horrible customer service. I would never come here again, nor would I ever buy their products and be trapped in their awful ecosystem!