Tori Sallay, Service Consultant, gets top marks from me during the recent service of my 2015 VW Beetle. An unusual wiring issue took up more research and time than anticipated, so she made sure I was kept up to date, had a loaner to use in the interim, and was delivered quality work.
Tori went above and beyond, as did the technicians fixing and testing the car. Hats of to your team.