Had a flat tire and requested a tow. The driver came and did everything great up to the point where accidentally backed my car through a mesquite tree at the tire shop. When I called and asked them to remedy the scratches my car has from head lights to tail lights they sent me to a body shop for repair. The body shop advised on a buff. The car is a black 2003 M5. Not a car that I want to buff and remove clear coat on. Buffing will only cause the paint to oxidize and peel earlier in life since more of the clear coat has been removed. I asked the body shop to polish the paint with a 2000 to 2500 grit polish, by hand, to attempt to remove the scratches. They decided to use glaze instead. Glaze just masks the problem; furthermore the scratches are still visible.
When I called Matt from Apache Sands to address the situation he said he would not repaint the panels his driver damaged and would only pay for a buff. Since I am not going to allow a buff, "our conversation is over" according to Matt. Why not just use insurance for what it's intended? Your driver made a mistake, now I have to live with scratches form hood to trunk for the life of my vehicle?! WTF!? You damaged it! You should fix it!
Bottom line: If they screw it up, look for minimal effort to remedy the issue.