Not a good first impression. I went to dinner with a party of 7 and it took over 90 minutes to get our meals. And when we did get our meals, my meal was cold (pulled pork sandwich) and my wife's burger was burnt (more bun than burger). Our server was very nice and apologetic - it was obvious the problem was in the kitchen. The table next to us waited 75 minutes to get their meals, so our experience was not isolated. Great atmosphere and a great selection of beer. I have been to their other location in Strongsville several times and the food & service was always very good. I live very close to their location in Amherst and I am willing to give them another chance because they are local. I did greatly appreciate that the manager took 50% off our bill b/c of our experience. Please fix the problem with your kitchen staff!