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| - Today in the drive-thru I ordered some drinks and food. I was quoted around $7 at the screen. I drove up, and then was quoted "$9.66" I handed over my card and realized the increase, and just figured I would check my receipt. Then I heard the cashier say "F*** my life, I just charged her the wrong amount." There was discussion inaudible between her and another worker. I waited a few minutes waiting for them to apologize or admit the mistake and refund me. Instead I watched them sticker the receipt to the next bag, throw my receipt in the bag and handed me my bag and card without a word.
I checked my receipt, sure enough $7. I checked my bank account, $9.66.
I got out of my car and informed them they had overcharged me, and they knew it. The other lady helping the cashier just says "If we overcharged you, we wouldn't have done it on purpose." Well I'm not stupid. They both knew they overcharged me. That's why they just threw the bag in the receipt instead of attaching it on the outside of the bag and didn't say a thing. That's just absolutely ridiculous to me. I get it, mistakes happen. Just admit it and fix it, that's totally fine to me. But to not even TRY to fix it and just hope I don't notice, that's astounding to me. I have to give good customer service at my job, I expect the same. Nothing was ever acknowledged, there was no apology. I just got a snarky reply when I brought it up.
Their names were Sade and Serena. I don't know which is which, but either way they both don't give a shit about customer service. Don't bother going to this location, there are way better fast food joints and an awesome drink place called Sodalicious is less than a mile away.
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