Service is outstanding. I ordered and unsweet iced tea a 22 oz Bud Light and as an appetizer I ordered the notorious triple Dipper with Southwest egg rolls Original Chicken Crispers and honey Chipotle boneless wings the presentation was poor the flavor was mediocre. One can assume that in most restaurants there would be a service manager in the dining room ensuring great guest service I have found including this restaurant that that is where the ball gets dropped I just saw a manager who came from the back walked up to the hostess stand did not stop at one single table did not walk the dining room but went directly back to the kitchen. Certainly a chain that Prides itself on food and service but definitely make sure that its customers are happy so far I have our into my dinner service I would give this restaurant a 2 rating. So I received my entree in a 12 ounce ribeye steamed broccoli Mexican rice and a full order of sauteed shrimp the ribeye I had to order medium to get it to medium rare what you have to do in any restaurant in Champaign the Spanish Mexican rice is real starchy no flavor very heavy this meal would have been messed complement it with maybe a nice light rice pilaf the broccoli is plain unflavored just plain broccoli probably would have been best if it was again with a garlic butter and it's more cold then then warm again the from my server is very good. The lack of foh management just goes to show where priorities lay. As I went to cut into the rest of my steak I come to find out it is overcooked. Manager came out listen to my complaint took my criticism which was constructive and has retained me as a guest I will be back.