Terrible wait times and terrible reception staff. Dr. Rasaratnam is great. However, you wait for an hour even to get into the room. And then you could be waiting another half hour before you even see her. It feels like the appointments are so rushed that you can't say anything. The reception staff are brutal. I needed a medical release form signed and they hadn't done anything a week later. I called them, was put on hold for 25 minutes all to be told that they didn't look and the one woman who could do the forms was sick and wouldn't be back for another two days. I called back the next day, 15+ times with no answer. I finally got through to be told that the ONE woman who could do the forms was away again. When I asked her if she would be back the next day her response was "I hope." I expressed my frustration so, the woman put me on hold for 10+ minutes and she eventually found the form from a week ago. I asked her why only this one woman could give the doctor this form to sign and she didn't make much sense when she answered. Now I have to call back again tomorrow to see if the one woman is in to hand it to the doctor to sign. This is such a simple release form that I need for my severe back surgery. You would think they could respect my medical condition and get this one simple form back to us but, it has been a long time. Will not go back to this clinic. The reception staff don't know how to receive a simple form that is faxed and simply get a signature from the doctor.