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| - First, the positives. The continental breakfast buffet is phenomenal. Fresh fruit was exceptional, a wonderful selection of dried fruits and toppings, a cooler with fresh milk (dairy and soy) and a variety of yogurts (light, regular, greek), gluten-free baked goods were a bit stale but I appreciated having those options. Fresh juices such as watermelon mint were a treat. The achiote tofu bowl was exceptional. It was a hearty vegetarian meal with roasted caulifower, braised tofu, quinoa, kale and more. It had great flavor and the portion size was generous.
Now for the negatives. The service was abysmal. I have eaten here with my family 5 times this week already since we are staying at the JW Marriott Desert Ridge. We have come in the morning, afternoon and evening and the service has been poor every.single.time. The hostesses look annoyed and are quite apathetic. In the morning, my children ordered a kids meal that took 40 minutes to receive. It does NOT take 40 mins to make french toast sticks. The server never returned to our table once. I had to get up and roam the restaurant to find him. When I asked about the meals, he brought them and....wait for it...they were cold. It took another 20+ minutes to track him down and get the check. Each time I found him chatting with other employees. We ate on the outside patio at 3pm. It was not busy at that time with only one other family in sight. I asked for a highchair for my baby and it took 20+ minutes to get a highchair. I had to ask 3 separate people to get a highchair. Drinks weren't refilled (on a 110 degree day) and the server had the audacity to add the gratuity on himself.
I have had better service at Denny's and am so disappointed that this restaurant is inside a JW Marriott. It certainly doesn't do the resort any favors. It has a lot of potential, but the staff needs to be overhauled.
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