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  • I ordered the Big Kahuna Burger. It came relatively fast and the first thing I noticed was that the lettuce was shredded. Now, shredded lettuce is not a real big issue and I think most people don't care, but in my experience, I think it's really huge mess. So if you're not into shredded lettuce, watch out and request it not shredded. Also the bottom bun was soaked and was dissolving. The juice even made the fries soggy! The fries I felt were not exactly fresh either. They got cold really fast. I understand these kinds of burgers are huge and I guess you have to expect it's going to be really messy, but I just wasn't impressed at all. I've had this burger at another Kona Grill and I remembered that one to be really good; it wasn't a huge mess! In my opinion, if you're going to serve huge burgers, at least minimize the mess it's going to make. Maybe the burger and I weren't a good match today..... Another issue I had this location was that the waitress tried to avoid our table because I'm pretty sure she knew I wasn't satisfied. She would have to pass by and threw a glance at us. She stopped for a sec to take a request, but rushed off, pretty much cutting me off. Instead, she just gave us boxes to hasten our leave! Then came and did the same thing when she brought the check. Now people will say she's just busy, but trust me, I reacted to the burger well enough to show I wasn't that satisfied because I barely ate it. I don't like being unreasonable, but I felt she was being rude by avoiding the criticism which I was going to be constructive about. I paid tip but I don't think she deserved it. Also, the girl who sat us in was also very disinterested. Service was busy at the time, but it was off nonetheless. I thank the manager who at least asked us if we were OK at first.
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