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| - It looks as though Wendy's is trying to reinvent themselves...and from what I've seen so far, they're well on their way!
Before moving away from North Phoenix, my family and I had been to this particular location a handful of times. It was your typical Wendy's experience. No bells and whistles, except for the drink machine...which, by the way, appears to have several HUNDRED possible drink combinations. The decor looked like it has since I was a kid (p.s. a long time ago)...dated, to say the least.
Even driving up to the Yelp Event, I barely recognize the building. From the outside, you can see that there have been MAJOR renovations done. There are sleek, dark, tinted windows all along the roof line, coupled with ceiling to floor tinted windows surrounding the new seating area.
After checking out the Yelp table (and picking up a couple of "Here's The Beef" t-shirts), my family and I went in.
Upon passing through the second glass door, we were IMMEDIATELY lost. EVERYTHING had changed!
The first thing that caught our attention was the all new seating area immediately to the left. There are two sets of two chairs facing one another, making for a rather intimate setting. Hung on the wall is a beautiful HDTV. But, the piece de resistance for the seating area was the faux fireplace. It was absolutely beautiful!
The overall decor has been completely modernized. The old, tired booths and seats have been replaced with updated seating. On top of the dividing walls, there are beautiful glass accents. Where there used to be boring run-of-the-mill booths on the left of the dining area, there is now a gorgeous "Arizona Room-esque" glass palace. Within this seating area, there is another, albeit smaller, HDTV hung in the corner.
Now, on to the service. I know there was a Yelp event going on, and you always put on a good show for company, but the management at this location really seem to have embraced the change that Wendy's is trying to make. Three different managers were walking throughout the dining area, greeting all of the customers, and handing out coupons for free things (burgers, fries, frosties, etc.). In fact, one of the managers offered to carry our food, and escorted us through the dining area to our seats. I know it's hard to get excited about the service at a fast food restaurant, but at least there's a ray of hope after today.
Based on what I saw, it looks like Wendy's is well on their way to righting the ship as far as their restaurants are concerned. I'm sure they spent a pretty penny on these upgrades. If they can keep up the great service, and ride the wave of the buzz created by these renovations, I'm sure they're going to see a FANTASTIC return on their investment!
Thank you to Lindsey and her team for making my first Yelp event an awesome one!
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