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| - I was a former patient at Pride Dental Group which got transferred to this office last year. The office staff and hygienists here are very nice. Dr. Huish is nice enough, but his personality is a bit too over the top for me, but some people may like that (example: when I was very obviously 6 months pregnant he asked me if I had gone out and partied the night before for St. Patrick's day. I wish I could tell you he was kidding but he was seriously asking me, and at my last appointment all he wanted to talk about was what I was going to be for Halloween even though my mouth was numb and I was in no mood for small talk). My visit 7 months ago had no issues, no cavities. At this visit in September I was told I had 2 small cavities in my back 2 teeth. While making my appointment to come back for fillings in October, the office person there (not sure which one she was) told me that my insurance pays 80% of fillings so my remaining balance for the fillings will be $64.80, which I paid that day.
My appointment for the fillings was set for 4pm a couple of weeks later. I received numerous phone calls and texts from the office that week and even the day of to confirm this 4pm appointment. I had to leave work early but got to their office at about 3:55. I was told right away that Dr. Huish was running behind schedule. At about 4:10 I was called back and they immediately administered Novocain which completely numbed the left side of my face. I was then left to sit for almost 50 minutes until the dentist was finally ready to begin my fillings. My procedure took all of 15 minutes. I left, and waited 3 more hours for the Novocain to wear off.
I have now just received a bill from the office for $139.20 with the explanation that my insurance will only cover amalgam fillings and they only do composite fillings in the posterior teeth at their office so I am responsible for the difference. The office did not call my insurance to authorize the use of composite fillings prior to giving me a price quote. The billing associate was polite enough to offer me a reduced rate of $50 instead of the $139.20 but to me this is not fair. It is not as if I was given the choice of fillings, nor was it explained to me that composite fillings are more expensive and therefore may not be covered by insurance. I was originally told I would owe $64.80 and that is what I paid, so how is their error or lack of initiative to do a pre auth my problem?
I feel like this is something they are well aware of and just push the more expensive filling through insurance knowing full well that the cost will fall back on the customer.
As another reviewer said, there are literally like 10 other dental offices within a 5 mile radius of this one, so I will be seeking a new dentist for sure.
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