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| - The problem is being a female in Las Vegas who loves sparkles and has tattoos.. my husband ordered from the room and we waited to pick it up as we were told someone will call us once it's ready. And waited. Waited... after an entire show of Raymond we decided to call down to check.
Food was ready .. weird.
Stupid us forgot the ID to charge to room so at the door husby went back up. Well,NOONE acknowledged me standing there..
since our key suddenly didn't work (glitch ) I couldn't produce my ID, ( yes my fault) so I informed the host (in training) that my ID is upstairs our key Doesnt work and by the time we'll get the key fixed, get ID and come back the food, well, it will be cold.. I'll need to cancel and re order (after all 25 min wait on cold food was but not our fault the first round)
First thing, without letting me address the actual issue:
" no it's a loss of our revenue" I started again.. my ID is upstairs the eh doesn't work. She: it will be a loss of our revenue!
I looked at her, grabbed my purse and left.
Customer service 1/1: find the problem , dissect it, offer solution ..
Worse thing to do: BUT as first word if I ,the customer, has a problem
Oh.. btw the guy, yes MAN ,in front of me was not asked to provide ID to charge to room.
Funny how that works
Tip: yes bring ID (took wrong purse) but, listen first and address the issue in the industry
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