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  • I walked in to Urban Nails and was greeted warmly. It was a Thursday afternoon and the place was quite busy. I didn't make an appt. but was served right away and was asked if I'd like tea or water. I opted for water. I wanted a regular mani/pedi (price $35). I was guided to an open massage chair where Katie helped me. She seemed friendly but kept speaking to the other staff in Vietnamese. She did a lovely job on my feet. I told her that I was looking for a new salon since Silvertips closed down. I am particular about my nails so I already filed and buffed them with my own less abrasive files. When I sat down for my manicure I let her know that but she took a file to my nails anyway. I snatched the file and buffer away from her and reiterated I only wanted her to work on my cuticles, massage and polish. Her response to this was a snarky aside in Vietnamese w the girl beside her. The final job looked great but I miss Silvertips. Another fellow Silvertips patron was sitting beside me and she said they weren't attentive to her waxing needs. She seemed annoyed. All in all it was a good job but not the quality of service I'm used to. I will continue my quest for a neighbourhood nail salon.
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