When we first moved here in May we went there to buy a mattress for our guest bedroom, and now in October getting one for the Master bedroom. The guy that helped me in May was very nice and I think is at one of the other stores now. An older guy, maybe 50's. Today we were helped by Lynn, a VERY nice lady. Took her time, didn't rush us, didn't try to sell us things we didn't need. I highly recommend Mattress Firm.