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  • WARNING - UNETHICAL SALES PEOPLE. If I could give less than 1 star I would. I knew the sales person was trying to up-sell me when she told me that I could be considered a "government employee" (I'm not) in order to benefit from a deal to get an SUV for an additional $15/day, but I did not expect to be blatantly lied to. I was specifically told that the Loss Damage Waver (LDW) insurance ($28.48/day total $113.96) was required by Arizona state law, and that I could not rent the vehicle without it. After several hours on a plane I did not read the fine print, as I was not expecting the woman to flat out lie to me. Dollar has later confirmed that LDW is NOT required by Arizona state law. I raised a complaint online and received a response stating that I would not be reimbursed. So I called to understand why, I was told that the case was not closed. When I then tried to get an explanation as to why what I was being told and what was written to me in the email, the only answer I got was "I didn't write the letter and that someone else was working on my case". I asked again to understand why I can't get that in writing, the customer service representative hung up the phone on me. While I've been told the case it still open, I'm not holding my breath. I have no idea when the case will be resolved, nor do I expect a refund. I find this behavior absolutely despicable and reprehensible. To condone lying to customers by not providing a refund is simply a slap in the face to all customers who arrive at an airport after a long flight, who just want to get the car and get to their hotel. Employees should always be bound by ethical behavior, and if they are free to lie to customers in the name of commission, the employer (Dollar), should do what is necessary to rectify the situation.
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